The Business of Security: Tips for Hiring the Right Professionals for Your Needs

by Rosemarie Hardison
the business of security

Managing a business isn’t easy. There are many different variables business owners have to think about, one of them being security.  Physical and digital security requires lots of preparation, planning, and thought. This post’s primary focus will be on physical security. Most people are fully aware of the risks posed to their businesses by hackers and cybercriminals today, so it’s not necessary to explore this subject, although this article will touch upon it briefly.  In our digital world, physical security is something that’s sadly overlooked and neglected.

If you don’t think about physical security, your business could end up being targeted by thieves. Domestic and commercial burglaries are on the rise. In some parts of the world, offenders are not prosecuted if the value of their theft is below a fixed amount of money. Lootings are also becoming a lot more common. Hiring professionals to protect your business can be extremely challenging. If you have never had to before then you probably won’t know where to start. Fortunately, you don’t need to. Here is everything you need to know about hiring professionals to look after your business for you.

Consumer Confidence

Before hiring a security firm, you need to make sure that they have the full trust and confidence of their customers.  A good way of determining whether or not a company’s customers trust them is to read their reviews. The importance of reviews will be covered in the next section. Another good way of finding out how trusted a company is can be to get in touch with businesses they have worked with in the past. Most security firms include the names of previous customers on their online portfolios. If your chosen firm does not have a portfolio, ask for references.

You need to make sure that the company you work with is licensed, too. Under no circumstances should you employ a security firm that’s unlicensed. One qualified and trusted security company in London makes clear on its website that SA licenses are essential in the United Kingdom. In other parts of the world, other types of licenses are required. Hiring an unlicensed security firm can be a bad idea because, without a license, they might not have insurance.  Most insurers require security firms to have specific licenses before they can operate.

Online Reviews

Reviews can be a good way of finding out if a company is worth hiring. Most security firms have reviews on their Google and Trustpilot pages. If your chosen company does not have any reviews, consider getting in touch with previous clients as noted in the section above. You should always avoid reading reviews that have been posted by businesses on their websites. Such reviews have a tendency to be biased and exaggerated. Few business owners feel confident posting negative reviews on their own websites for obvious reasons. Reviews posted on Google and on Trustpilot tend to be a lot more genuine as these websites have strict moderators who carefully vet all incoming reviews.

If the firm that you want to work with is already established, you should be able to find reviews posted about them on independent business forums. Forums are not as commonly used today as they once were. However, that does not mean that they cannot still be useful learning resources. To find reviews, type in your chosen business’s name followed by ‘forum.’ You can also use chat rooms. Chat Rooms can be great places to turn when you are in search of reviews. However, professional chat rooms are few and far between on the internet today.

Professional Staff

You can tell how professional a security firm is by spending time talking to its employees. If your chosen firm’s customer support department has an attitude or is not committed to delivering results, avoid them. You will find that if a security firm’s customer support department is unreliable they will have negative reviews. Most people leave negative reviews exclusively for their interactions with customer support staff. It is common to find negative reviews on most companies’ review pages relative to customer support. This is because it is very hard to run an effective, responsive support desk. However, just because it is hard does not mean it is impossible. If your chosen firm’s reviews indicate that their customer support desk is managed well, it is a clear indication that they are worth working with.

In addition to customer support, you need to make sure that your chosen security firm has highly trained, responsive, and professional individuals working for them. Security is a line of work that requires a careful eye. If the people working for your chosen firm are not careful and do not pay attention to what is going on around them, they could let things slip past. Going back to reviews again, if a firm’s staff are professional, you’ll find this out in their reviews.

Other Services

As noted in the introduction to this post, online security is important, just not as important as physical security. Most people are fully aware of the importance of online security today and have their own VPNs and firewalls in place to protect themselves. However, while this post’s predominant focus is on physical security, the importance of digital security still needs to be stressed. If you do not protect yourself online, your business could end up falling victim to fraud.

If it is possible for you, find a security company that also offers online security. By buying an online and physical security package, you will save yourself a lot of money. Companies that offer packages of this kind tend to offer discounts when you buy two packages at the same time. If you buy a package from a physical security company and then another from a digital security company, you will likely end up paying a lot more money. Combining everything at once will save you a lot. Since money is hard to come by nowadays and there is a global recession taking place, there has never been a better time to try and save your business money.

Running a business and keeping it secure can be challenging. If you are new to the business and have never had to hire a security fan before, you can use the guidance given here in this post to ensure that the one you hire is professional and offers a secure service.

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